FAQ

A: Willow & Rose Makeup provides a comprehensive range of professional makeup services tailored to different occasions. Based in Tonbridge, Kent and Richmond, London, we specialize in bridal and wedding makeup, ensuring that brides look their absolute best on their special day. Our services also extend to makeup for special events and red carpet appearances, delivering sophisticated and elegant looks suitable for any high-profile event. Whether you are preparing for your wedding, attending a special event, or stepping onto the red carpet, Willow & Rose Makeup is dedicated to enhancing your natural beauty with a touch of glamour. You can see all our services here: https://www.willowandrosemakeup.co.uk/services

A: Yes, Willow & Rose Makeup offers the convenience of travelling to your location for bridal trials. I refer to them as consultations so I can assess and make sure I fully understand your needs on your big day. Whether you are based in Tonbridge, Kent, Richmond, London, or the surrounding areas, Emily can come to you. We understand the importance of comfort and familiarity on your big day, so we provide a seamless and personalized experience in the comfort of your own home or chosen venue. This service ensures that you have one less thing to worry about as you prepare for your wedding. Please contact us to discuss your specific needs and schedule a trial. Full services are here: https://www.willowandrosemakeup.co.uk/services

A: At Willow & Rose Makeup, we take great pride in our versatility and creative approach to makeup artistry. Our favourite styles to recreate include classic bridal looks, which prioritise a timeless elegance with soft, romantic hues and flawless skin. We also enjoy crafting glamorous red carpet makeup, characterised by bold, defined features and a touch of Hollywood glam. For special events, we love designing bespoke looks that range from natural, dewy finishes to bold, avant-garde creations that make a statement. Each style we create is tailored to complement our clients' individual features and preferences, ensuring a personalized and stunning result every time. Our aim is to make you feel your most beautiful, no matter the occasion. Full services are here: https://www.willowandrosemakeup.co.uk/services

A: To get in touch with Emily Dodds, the professional and enthusiastic makeup artist behind Willow & Rose Makeup, you have a few convenient options. You can reach out directly via email at emily@willowandrosemakeup.com for inquiries related to bridal makeup, wedding makeup, special events, or red-carpet makeup services. Alternatively, you can call her at 07757941330 for immediate assistance or to schedule a consultation. Emily is also very active on social media platforms like Instagram (@willowandrosemakeup), where you can send a direct message for a prompt response. Whether you're in Tonbridge, Kent, Richmond, London or other surrounding areas in Kent, Surrey or Europe, Emily is excited to help you look your absolute best for any occasion! https://www.willowandrosemakeup.co.uk/contact

TERMS & CONDITIONS

DEFINITIONS

Ø The Client: The recipient of the service

Ø The Company: Willow & Rose

Ø The Agreement: The agreement between the Client and the Company, confirmed by e-mail, for provision of the service

Ø The Fee: The amount payable by the Client to the Company for the service in the Agreement

Ø The Event: The occasion for which the service has been agreed

BOOKINGS

· Event bookings are secured upon receipt of a £50 deposit for bookings. The deposit payment can be made before or after a trial session. Receipt of a deposit payment confirms the agreement and secures The Company’s availability for the Event on the agreed date and time for the agreed free.

· The deposit is deducted from the final Fee. Enquiries for which a deposit has not been paid are not confirmed and therefore availability cannot be guaranteed and an agreement is not formally in place.

· Deposits are non-refundable if a cancellation is received less than 4 weeks before the Event. If the Client does not wish to book the service for the Event after a trial session the deposit is refunded in full within 7 days unless the Event is less than 4 weeks away in which case it is non-refundable.

· Cancellations are only deemed valid if received via e-mail

CLIENT RESPONSIBILITY

· It is the Client’s responsibility to inform the Company or team member who is providing the service of any potential issues such as but not limited to medical conditions, allergies, and/or sensitivities. The Company is not liable for any adverse reactions to products used and cannot be held liable for any losses that are incurred due to adverse reactions to products used.

· The Company and/or Team member reserve the right to cancel the Agreement if the behaviour of the Client is deemed inappropriate and/or if the Client reports a condition that the Company and/or Team member deem as a risk to the Client’s health and well-being. In these cases any payments that have already been made by the Client for the service are non-refundable.

· Notification should be given of any changes to the booking and trial as soon as possible. This includes changes to the number of clients, location, dates and times.

COMPANY RESPONSIBILITY

· The Company will always endeavour to honour the Agreement to the best of its ability. There may be circumstances beyond the control of the Company where a team member is unwell, delayed or otherwise unavailable, sometimes at short notice. In such a case the Company will inform the Client at its earliest convenience and endeavour to make favourable alternative arrangements if possible.

· The Company reserves the right to offer the Client compensation in the Event that it is not able to honour the Agreement. This is entirely dependent on the circumstances and will be discussed openly and honestly with the Client.

· The Company has public liability insurance with BABTAC

TRIALS

· Trials can be paid for in cash on the day or via bank transfer ahead of the day

· The trial fee paid to The Company is completely non-refundable

PAYMENT

· An invoice for the balance of the Fee will be sent from the Company to the Client 2 weeks before the date of the Event.

· Full payment of the balance of the Fee is required 1 week before the Event. The only exception to this is where the Client has agreed with the Company to pay the Fee in cash on the day.

· Payment can be accepted by cash and bank transfer. Only cash is accepted for payments on the day of the Event.

TRAVEL

· The Client will cover any necessary travel expenses of the makeup artist as agreed at time of booking. This is to include, should it be required, congestion charging and parking charges.

CANCELLATIONS

· Payments that have already been made to the Company for a wedding Event that is subsequently cancelled less than 4 weeks before the Event will be retained. Cancellations received less than 24 hours before a non-wedding Event will incur the full Fee for the service.

· Cancellations are only valid via e-mail.

SURCHARGES

· If the Event falls on a Bank Holiday, a £50 surcharge will apply.

· If The Client has a larger bridal party and it occurs that the Company are unable to get everyone ready on time, the Company can bring along an experienced assistant. There will be a small charge to cover this and prices can be advised once the requirements are given.

PHOTOGRAPHY

· The Client agrees that the Company may use any photography for publicity purposes which include but are not limited to the makeup artist’s website and social media pages. This includes photos taken by the Company (possibly before and after photos) and photos taken by The Client’s professional photographer. The Company will get permission from the photographer.

PLEASE NOTE THAT BY SECURING A BOOKING OR CONFIRMING A TRIAL THE CLIENT ACCEPTS THESE TERMS AND CONDITIONS

Q. Where are you based?

Q: What types of makeup services does Willow & Rose Makeup offer?

Q. Who runs Willow and Rose Makeup?

Q: Do you travel to do bridal trials/consultations?

Q: What are your favourite styles of makeup to recreate?

Q: How do I best contact Emily Dodds from Willow & Rose Makeup?

What are your Ts and Cs?